Privacy Policy summary

We, proadvise GmbH, would like to welcome you to our online presence for proimporter. Please take some time to review the measures we have taken to protect your personally identifiable information.
We take the protection of your personal data very seriously. We treat your personally identifiable information confidentially and in accordance with data protection legislation and this privacy policy. This Privacy Policy explains what information we collect and what we use it for. It also explains how and for what purposes this occurs.

Personally Identifiable Information
proadvise GmbH collects information about our relationship with stakeholders, transaction and banking information (collectively referred to as “personally identifiable information”) about you when you purchase products or services, register on our websites, download documents, or otherwise interact with us. We may also solicit personally identifiable information from third parties to complete our records or to execute transactions.

This information may be collected on our websites using cookies and other data collection technologies. This information is treated as personally identifiable information when we link it to your personally identifiable information.

Use and Transmission
We use personally identifiable information for a variety of purposes, including, but not limited to, providing you with products, services, customer support, updates, marketing materials and promotions, and our daily business.

We generally do not share personally identifiable information with other companies for their own use. However, we may share personally identifiable information with our suppliers, merchants, and other business partners who use this information and data for the purposes described above and in the following. We also provide personally identifiable information to companies that provide services to us. We may also disclose personally identifiable information if required by law or in connection with the sale of our business or parts thereof.

Your options
You may limit the information that you provide to us. You may also limit the communications we send to you using the contact information below.

Other information
We may transfer personally identifiable information to the US or other countries. Your data will be protected if permitted by the remote site.
For further information on the handling of personally identifiable information by us, please refer to the “Privacy Policy of the Company” chapter and subsequent chapters or contact us.

Name and address of the person responsible

The responsible organization within the meaning of the EU GDPR, other data protection laws in the member states of the European Union, and other regulations with data protection character is:

proadvise GmbH
Brühlweg 4
73663 Berglen
Managing Director: Ingo Betz, Andreas Kories
Company headquarters: Berglen
Register court: Stuttgart District Court, HRB 264626
VAT ID no.: DE226366353

privacy officer:
Frau Michaela Kories
Dipl. business economist (BA)
tax consultant
Brühlweg 4
73663 Berglen
Tel. +49 7195 / 970883
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Right of appeal to the competent supervisory authority

In the case of violations of data protection law, the person concerned has the right of appeal to the competent supervisory authority.

Supervisory authority:
Landesbeauftragte für den Datenschutz und die Informationsfreiheit Baden-Württemberg
Postfach 10 29 32, 70025 Stuttgart
Königstraße 10a, 70173 Stuttgart
Tel.: 0711/61 55 41 – 0
Fax: 0711/61 55 41 – 15
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Online: http://www.baden-wuerttemberg.datenschutz.de

Current contact info:
https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Privacy Policy of the Company

The Privacy Policy of proadvise GmbH (proadvise) describes what happens to your personally identifiable information and how we process it. Personally identifiable information is any data that personally identifies you. We’re happy to explain your rights as an “affected” person. We’ll tell you the data that we collect and process. The rapid advancements in technology also require you to be informed about the technical processing of your personally identifiable information by third parties.

As the responsible organization, we have introduced numerous technical and organizational measures to ensure the protection of personally identifiable information processed via this website. Nevertheless, internet-based data transmissions can present security risks, so that absolute protection cannot be guaranteed. A complete protection of data against access by third parties is not possible. For this reason, you are free to transmit personally identifiable information to us using analog methods. However, if you, as a user, wish to make use of special offers from our company via our websites, processing of personally identifiable information may be necessary.

If you have any questions about privacy, please contact us using the contact details provided.

What information is collected
Personally identifiable information is information that can be used to identify, locate, or contact you. This includes other information about you that we associate with your personally identifiable information.

We collect the following personally identifiable information:

  • Contact information that enables us to identify you and communicate with you, such as your name, telephone number, address, email address, and preferred language, as well as your company affiliation and location.
  • Personal information about yourself, such as your date of birth or interest in our products and services
  • Information about our relationship with you, which helps us to understand who you are and what interests you, to provide you with relevant products and services, and to inform you regularly via email, telephone, or mail.
  • Transaction information about how you interact with our business partners and merchants, including purchases and inquiries.
  • Financial data required to complete your purchases, such as credit card information and bank details.


We collect your data
About direct contact and conversations
We collect personally identifiable information directly from you. We ask you for personally identifiable information (e.g. contact information and your relationship with us) when you interact with us (e.g. by telephone, written communication, Newsletter registration, product information downloads). We may also collect additional information from third-party data providers that complement our records and help us better understand our customers, such as from social networks, if you “Like” our pages or join our social media channels. We also collect personally identifiable information when you contact us as part of a support request.

conclusion of a contract
Furthermore, we collect your personally identifiable information in the context of a contract for our products or services.

About indirect contacts to our business partners, merchants, and suppliers:
We collect personally identifiable information when you express an interest in one of our products and services through our business partners, merchants, and suppliers, and a lawful transfer of your information takes place. We may also collect personally identifiable information from third parties (e.g. to obtain credit information or to review information we have received from you) in order to process your purchase or provide you with funding options.

About our websites
If you interact with us online, we use cookies and other technological tools to collect information about your computer and your use of our website and applications. We treat this information as personally identifiable information if it is linked to your contact information. More information about cookies and other technologies can be found in other chapters of the Privacy Policy.

Purpose of Data Collection
We use personally identifiable information for a variety of purposes, including:
  • Support: to provide support, including monitoring and maintaining the customer’s system, as well as communicating information about functionality changes and errors.
  • Sales & marketing: to provide you with communications and offers about our products and services, or our business partners, merchants, and suppliers, including offers that match your interests, personal and business specifics, and location; Additionally, for contact regarding surveys and questionnaires.
  • Suitability: to determine if you qualify for specific products, services, or offers
  • Messages: to provide you with information that may be of interest to you, such as through our newsletter and social media channels
  • to organize our everyday business: e.g. Payment processing, customer and contract management, administration issues, order processing, and execution or for contract fulfillment, analysis, fraud prevention, corporate governance, preparation of reports in the context of compliance with legal requirements and guidelines


Which personally identifiable information is transmitted to third parties
We understand that you do not want us to share your personally identifiable information with third parties.

Therefore we restrict the transfer of personally identifiable information as follows:

  • We may share personally identifiable information with our business partners, suppliers, and merchants as part of an order process.
  • We may also share personally identifiable information with service providers to meet our stated purposes. Our service providers are legally or contractually obligated to protect this information and data and may use it only in accordance with our instructions.
  • We may disclose personally identifiable information as needed for the sale or transfer of assets. To assert our rights to protect our property or the rights, property, or safety of third parties, or to assist in external auditing when needed, to comply with regulations, or to comply with corporate governance requirements. We also disclose personally identifiable information if required by law or ordered by a court of law.


Data collection on our websites
Our website collects a series of general data and information each time the website is accessed by a person or an automated system. This general data and information is stored in the log files of the server. The following can be collected:

  • the website from which an accessing system comes to our website (known as a referrer),
  • an Internet Protocol Address (IP address),
  • the date and time our website is accessed,
  • he Internet Service Provider of the accessing system,
  • the browser types and versions used,
  • the operating system used by the system accessing,
  • the sub-web pages, which are accessed via an accessing system on our website,
  • other similar data and information used in the event of attacks on our information technology systems

When using this general data and information, proadvise GmbH does not draw any conclusions about the data subject. Rather, this information is needed to:

  • to optimize the content of our website as well as the advertising for it,
  • to deliver the contents of our website correctly,
  • to ensure the functionality of our IT systems and the technology of our website as well
  • in case of an attack, law enforcement agencies will be provided the information necessary for prosecution.

proadvise evaluates this anonymously collected data and information on the one hand statistically and further with the aim to increase the data protection and data security in our company, in order to ensure an optimal level of protection for the personally identifiable information processed by us.

By registering on the website, the IP address assigned by the Internet Service Provider (ISP) of the data subject, the date, and time of registration are stored. The storage is for the purpose of prosecuting crimes committed in the course of using our website (e.g. copyright infringement, placing links with prohibited content, etc.). In this respect, the storage of this data is required to secure the organization responsible for processing . A transfer of this data to third parties is generally not, unless there is a legal obligation to pass it on or its disclosure serves the purposes of the criminal or legal prosecution.

The anonymous data of the server log files are stored separately from all personally identifiable information provided by an affected person on the servers of our provider within the legal retention period.

Data entry on our website
You have the possibility to enter your personally identifiable information on our website as part of our forms. The personally identifiable information that is transmitted in this case is derived from the respective entry form used for the registration and contact and download forms. The personally identifiable information you enter will be collected and stored solely for the purpose described above (“Purpose of Data Collection”).

Use of cookies on our website
Our website uses cookies. These are small text files that are stored via an Internet browser on a computer and saved there.

Some cookies contain what is known as a Cookie - ID. This is a unique identifier of the cookie. Websites and servers can be assigned to the individual internet browser in which the cookie was stored. Your Internet browser can thus be clearly (re)recognized.

By using cookies, we can provide users of this website with better service that would not be possible without the cookies.

Cookies allow the use of our online offering to be tracked. It can be seen which pages have been accessed or which pages are of particular interest. This allows us to constantly improve of our online offering.

You can block cookies from our website at any time by means of a corresponding setting in your internet browser and thus permanently prevent the setting of cookies. Furthermore, already existing cookies can be deleted via an internet browser or other software programs. This is possible in all common internet browsers. However, we would like to point out the following: If you deactivate cookies in your browser, not all functions of our website may be fully usable.

Such an internet browser setting would also prevent e.g. Google from setting a conversion cookie on the information technology system of the person concerned. In addition, a cookie already set by Google AdWords can be deleted at any time via your internet browser or other software programs.

You also have the option to opt out of Google’s interest-based advertising. To do this, you need to go towww.google.de/settings/ads in each of the internet browsers you use to save the settings you want.

4.9.10 Third-party content on our website
Our online presence contains third-party content, such as e.g. Maps from Google Maps, Twitter feeds, YouTube integrations, product information, plugins, graphics from other websites, and links to other websites as well as specific plug-ins for our CMS system. If you take advantage of these offers, your IP address may be transmitted to the third party.

We endeavor only to include content from third party providers whose data protection level we have examined and found to be sufficiently implemented. However, we have no control over the third-party providers that may save your IP address and use it for analysis purposes. Likewise, we have no control over the location of the processed data.

This Privacy Policy only deals with the use and publication of information and data by proadvise. Other websites accessible through this website may have their own privacy policies and procedures. Our business partners, dealers, and suppliers also have their own privacy policies and procedures. We encourage you to familiarize yourself with the privacy policies of all third parties before you provide this information or use an offer or promotion.

1&1 WebAnalytics
Our websites use the analysis tool from 1&1 WebAnalytics, a web analysis service of 1&1 Internet AG. 1&1 WebAnalytics uses what are known as cookies. These are text files that are stored on your computer and that allow an analysis of your use of the website.

The information generated by the cookie about your use of this online presence (including your IP address) will be transmitted to and stored by 1&1 on servers in the United States. 1&1 AG uses this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. 1&1 may also transmit this information to third parties, if this is prescribed by law or if these third parties process this data on behalf of 1&1.

1&1 will never associate your IP address with other data from 1&1 in its possession. You may refuse the installation of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you declare your consent to have data recorded about you processed by 1&1 in the manner described above and for the purpose indicated.

More information on Terms of Use and Privacy can be found at: https://www.1und1.de/Datenschutz.

Google Analytics
This website utilizes Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses what are known as “cookies,” text files that are stored on your computer and enable an analysis of how you use the website. The information generated by the cookie about your usage will generally be transmitted to a Google server in the USA and stored there. However, if IP anonymization (additional tools, Incognito Mode, or similar) is enabled on this website, your IP address will first be truncated by Google within the member states of the European Union or other states party to the agreement on the European Economic Area. Only in exceptional cases is the full IP address sent to a Google server in the US and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator. The IP address provided by your browser as part of Google Analytics will not be combined with other data from Google. You can prevent the use of cookies by selecting the appropriate settings on your browser; however, we should like to point out that if you do this, you may not be able to access all functions provided on this website. You can also prevent the processing and transmission of data (including your IP address) generated by the cookie and relating to your use of the website by Google, by visiting the following link (http://tools.google.com/dlpage/gaoptout?hl=de) and downloading and installing the available browser plugin.

You can find more detailed information on Google’s Terms of Use and Privacy Policy at http://www.google.com/analytics/terms/de.html and at https://www.google.de/intl/de/policies/.

Google AdWords and Google Conversion-Tracking
This website uses Google AdWords at times. AdWords is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”).

As part of Google AdWords, we use what is known as conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that the internet browser stores on the user’s computer. These cookies lose their validity after 30 days and are not used for personal identification of the users. If the user visits certain pages on this website and the cookie has not expired, we and Google may recognize that the user clicked on the ad and was redirected to this page.

Each Google AdWords customer receives a different cookie. The cookies cannot be tracked using the website of Adwords customers. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, advertisers do not obtain any information that can be used to identify users personally. If you do not want to participate in tracking, you can opt-out of this by simply disabling the Google Conversion Tracking cookie through your internet browser under User Preferences. After that, you will not be included in the conversion tracking statistics.

“Conversion Cookies” are stored on the basis of Art. 6 Para. 1 letter f of the GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

For more information about Google AdWords and Google Conversion Tracking, see the Google Privacy Policy: https://www.google.de/policies/privacy/.

You can configure your browser to inform you about the use of cookies so that you can decide to accept or reject each cookie. Alternatively, your browser can automatically accept cookies under certain conditions or always reject them, and you can also tell it to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

YouTube
We integrated YouTube components into our websites. YouTube is an internet video portal that allows video publishers to post video clips for free and other users to view, rate, and comment on them. YouTube allows the publication of all types of videos, which is why both complete film and television broadcasts, but also music videos, trailers, or user-made videos are available via the internet portal.

YouTube’s operating company is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, USA.

Each visit to one of the pages of this website operated by the controller and incorporating a YouTube component (YouTube video) automatically causes the internet browser on the data subject's information technology system to download a representation of the corresponding YouTube component from YouTube. More information about YouTube can be found at https://www.youtube.com/yt/about/de/. As part of this technical process, YouTube and Google will be aware of which specific subpage of our site the person is visiting.

YouTube’s privacy policy, available at https://www.google.de/intl/de/policies/privacy//, identifies the collection, processing, and use of personally identifiable information by YouTube and Google.

Social Bookmarks
On our websites, we offer you the possibility to share the respective current page on social networks (e.g. Facebook, Google+, Twitter, LinkedIn) or by email. These are integrated on our website as an external link to the respective services, as well as on Twitter as a newsfeed. After clicking on the integrated graphic/link you will be redirected to the page of the respective provider, i.e. only then will user information be transmitted to the respective provider. If you do not want the mentioned social networks to receive data, please do not click on the graphics/link. For information on the handling of your personally identifiable information through the social networks, please refer to the respective privacy policy of the provider:

Twitter
https://twitter.com/privacy?lang=de

LinkedIn
https://www.linkedin.com/legal/privacy-policy/

YouTube
https://www.google.de/intl/de/policies/privacy/

XING
https://www.xing.com/privacy

Making contact by email
Emails are forwarded and processed within the company, including the content, to the processing unit. Since the largest number of emails in terms of content in the sense of the tax code (AO) are subject to archiving, emails are archived according to legal requirements (up to 10 years) by us. For this purpose, a system is in use, which stores the email content. Since emails cannot be treated differently in terms of content, we explicitly point out that email applications and private emails can also be affected by permanent storage and archiving. Therefore we ask you to refrain from sending private email. Applications see “Applications and Applications Procedures.”

If you use the contact form on our website, or write directly to us by email, the data transmitted by you, as a rule, i.e. your email address, as well as your name, are stored on our email server and our CMS system for initial business contact and business purposes.

Making contact by email Live Chat
Our website uses the Live Chat Tool paldesk for direct contact.
https://www.paldesk.com.
If you would like to contact us via live chat, we need your name and e-mail address. The data will be transmitted to the provider paldesk and processed and stored within the framework of his "terms of use (https://www.paldesk.com/terms-of-use/)" and privacy police (https://www.paldesk.com/privacy-policy/)"". Furthermore, the data will be transmitted to proadvise GmbH and processed and stored for the described purpose of establishing contact. If you do not wish the above-mentioned provider to receive your data, please use our contact form to contact us.

Newsletter
If you would like to receive our newsletter, we require your name, a valid email address, as well as information which allows us to verify that you are the owner of the email address provided and that you agree to receive this newsletter. We use this data to send the requested information. We provide you with information about our company and our offers with our newsletter.

The processing of the data entered when signing up for our newsletter is exclusively on the basis of your consent. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, just via the “unsubscribe” link in the newsletter. The data processed before we receive your request may still be legally processed.

The data provided when registering for the newsletter will be used to distribute the newsletter until such time as you cancel your subscription, when said data will be deleted. Data that was saved for other purposes about your person with us remain unaffected.

For marketing, sales, and analysis purposes (profiling) as well as for optimizing and personalizing our range of services to your individual needs, the following data can be collected when you receive the newsletter:

  • Click rate
  • Click behavior
  • the operating system used by the system accessing,
  • the browser types and versions used,
  • an Internet Protocol Address (IP address),
  • the date and time our newsletter is accessed (opening rate)


Applications and application procedures
We collect and process the personally identifiable information of applicants for the purpose of processing the application procedure. The processing can also be done electronically. This is especially the case if as an applicant you submit suitable application documents by electronic means, for example via email.

Applications must be sent exclusively to the email address This email address is being protected from spambots. You need JavaScript enabled to view it..

During the application process, the data will be forwarded in-house to the relevant department responsible for the decision on your application. For this it may be necessary that your documents or parts of your documents must be copied. Our employees, who are involved in the application process, are specially trained and explicitly committed to confidentiality and are compelled not to copy your application.

In the application process, we also work together with external consultants to whom we forward your application documents. If we conclude a contract of employment with you, the transmitted data will be stored in our system for the purpose of the employment relationship in compliance with the legal regulations. If no employment contract is concluded with you, the application documents will be deleted three months after notification of the rejection decision or destroyed in a data-secure manner, if deletion does not oppose any other legitimate interests or if we have your consent to the storage of your application data. For example, this could constitute a burden of proof in proceedings under the General Equal Treatment Act (AGG) or similar.

4.9.14 Your rights
proadvise GmbH observes the requirements of the EU GDPR (http://eur-lex.europa.eu/eli/reg/2016/679/oj).

You have the right to:
Informing the person responsible about the personally identifiable information as well as rectification or deletion or limitation of the processing or a right to object to the processing and the right to data portability.
Please note that we may still need to contact you to provide you with important information about a contract, or provide important product safety communications as part of your support.
You may limit the information that you provide to us. You may also limit the communications that you receive from us.

Right of objection
You may at any time object to the future processing of your data in accordance with Art. 21 of the GDPR. The objection in particular may be made against processing for direct marketing purposes.

Your right to rescind your online order
You have the right to revoke granted consent in acc. with Art. 7 (3) of the GDPR with effect for the future.

Deletion
We will only process and store your personally identifiable information for the period necessary to achieve the purpose of the storage or as required by law or government.

If the purpose of the processing ceases or if a storage period prescribed by law expires, the personally identifiable information is routinely and blocked or deleted in accordance with the statutory provisions. This will be the case after ten years at the latest.

Changes to this Privacy Policy
This Privacy Policy may be changed from time to time to incorporate new or different privacy practices. The current version of our Privacy Policy can be found at https://www.proimporter.de/en/privacy-policy.

If the changes materially affect the use or disclosure of the personally identifiable information we collect about you, we may also send you a personal notification.

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