We, proadvise GmbH, would like to welcome you to our online presence for proimporter. Please take some time to review the measures we have taken to protect your personally identifiable information.
Personally Identifiable Information
proadvise GmbH collects information about our relationship with stakeholders, transaction and banking information (collectively referred to as “personally identifiable information”) about you when you purchase products or services, register on our websites, download documents, or otherwise interact with us. We may also solicit personally identifiable information from third parties to complete our records or to execute transactions.
This information may be collected on our websites using cookies and other data collection technologies. This information is treated as personally identifiable information when we link it to your personally identifiable information.
Use and Transmission
We use personally identifiable information for a variety of purposes, including, but not limited to, providing you with products, services, customer support, updates, marketing materials and promotions, and our daily business.
We generally do not share personally identifiable information with other companies for their own use. However, we may share personally identifiable information with our suppliers, merchants, and other business partners who use this information and data for the purposes described above and in the following. We also provide personally identifiable information to companies that provide services to us. We may also disclose personally identifiable information if required by law or in connection with the sale of our business or parts thereof.
You may limit the information that you provide to us. You may also limit the communications we send to you using the contact information below.
We may transfer personally identifiable information to the US or other countries. Your data will be protected if permitted by the remote site.
The responsible organization within the meaning of the EU GDPR, other data protection laws in the member states of the European Union, and other regulations with data protection character is:
Managing Director: Ingo Betz, Andreas Kories
Company headquarters: Berglen
Register court: Stuttgart District Court, HRB 264626
VAT ID no.: DE226366353
Frau Michaela Kories
Dipl. business economist (BA)
Tel. +49 7195 / 970883
As the responsible organization, we have introduced numerous technical and organizational measures to ensure the protection of personally identifiable information processed via this website. Nevertheless, internet-based data transmissions can present security risks, so that absolute protection cannot be guaranteed. A complete protection of data against access by third parties is not possible. For this reason, you are free to transmit personally identifiable information to us using analog methods. However, if you, as a user, wish to make use of special offers from our company via our websites, processing of personally identifiable information may be necessary.
If you have any questions about privacy, please contact us using the contact details provided.
What information is collected
Personally identifiable information is information that can be used to identify, locate, or contact you. This includes other information about you that we associate with your personally identifiable information.
We collect the following personally identifiable information:
We collect your data
About direct contact and conversations
- Contact information that enables us to identify you and communicate with you, such as your name, telephone number, address, email address, and preferred language, as well as your company affiliation and location.
- Personal information about yourself, such as your date of birth or interest in our products and services
- Information about our relationship with you, which helps us to understand who you are and what interests you, to provide you with relevant products and services, and to inform you regularly via email, telephone, or mail.
- Transaction information about how you interact with our business partners and merchants, including purchases and inquiries.
- Financial data required to complete your purchases, such as credit card information and bank details.
We collect personally identifiable information directly from you. We ask you for personally identifiable information (e.g. contact information and your relationship with us) when you interact with us (e.g. by telephone, written communication, Newsletter registration, product information downloads). We may also collect additional information from third-party data providers that complement our records and help us better understand our customers, such as from social networks, if you “Like” our pages or join our social media channels. We also collect personally identifiable information when you contact us as part of a support request.
conclusion of a contract
Furthermore, we collect your personally identifiable information in the context of a contract for our products or services.
About indirect contacts to our business partners, merchants, and suppliers:
We collect personally identifiable information when you express an interest in one of our products and services through our business partners, merchants, and suppliers, and a lawful transfer of your information takes place. We may also collect personally identifiable information from third parties (e.g. to obtain credit information or to review information we have received from you) in order to process your purchase or provide you with funding options.
About our websites
Purpose of Data Collection
We use personally identifiable information for a variety of purposes, including:
Which personally identifiable information is transmitted to third parties
- Support: to provide support, including monitoring and maintaining the customer’s system, as well as communicating information about functionality changes and errors.
- Sales & marketing: to provide you with communications and offers about our products and services, or our business partners, merchants, and suppliers, including offers that match your interests, personal and business specifics, and location; Additionally, for contact regarding surveys and questionnaires.
- Suitability: to determine if you qualify for specific products, services, or offers
- Messages: to provide you with information that may be of interest to you, such as through our newsletter and social media channels
- to organize our everyday business: e.g. Payment processing, customer and contract management, administration issues, order processing, and execution or for contract fulfillment, analysis, fraud prevention, corporate governance, preparation of reports in the context of compliance with legal requirements and guidelines
We understand that you do not want us to share your personally identifiable information with third parties.
Therefore we restrict the transfer of personally identifiable information as follows:
Data collection on our websites
- We may share personally identifiable information with our business partners, suppliers, and merchants as part of an order process.
- We may also share personally identifiable information with service providers to meet our stated purposes. Our service providers are legally or contractually obligated to protect this information and data and may use it only in accordance with our instructions.
- We may disclose personally identifiable information as needed for the sale or transfer of assets. To assert our rights to protect our property or the rights, property, or safety of third parties, or to assist in external auditing when needed, to comply with regulations, or to comply with corporate governance requirements. We also disclose personally identifiable information if required by law or ordered by a court of law.
Our website is hosted by an external service provider (Hoster). The use of the hoster is for the purpose of fulfilling a contract with our potential and existing customers (Art. 6 para. 1 lit. b DSGVO) and in the interest of a secure, fast and efficient provision of our online offer by a professional provider (Art. 6 para. 1 lit. f DSGVO).
Our hoster will only process your data to the extent necessary to fulfill its performance obligations and will follow our instructions with regard to this data.
Our website collects a series of general data and information each time the website is accessed by a person or an automated system. This general data and information is stored in the log files of the server. The following can be collected:
- the website from which an accessing system comes to our website (known as a referrer),
- an Internet Protocol Address (IP address),
- the date and time our website is accessed,
- he Internet Service Provider of the accessing system,
- the browser types and versions used,
- the operating system used by the system accessing,
- the sub-web pages, which are accessed via an accessing system on our website,
- other similar data and information used in the event of attacks on our information technology systems
When using this general data and information, proadvise GmbH does not draw any conclusions about the data subject. Rather, this information is needed to:
- to optimize the content of our website as well as the advertising for it,
- to deliver the contents of our website correctly,
- to ensure the functionality of our IT systems and the technology of our website as well
- in case of an attack, law enforcement agencies will be provided the information necessary for prosecution.
proadvise evaluates this anonymously collected data and information on the one hand statistically and further with the aim to increase the data protection and data security in our company, in order to ensure an optimal level of protection for the personally identifiable information processed by us.
By registering on the website, the IP address assigned by the Internet Service Provider (ISP) of the data subject, the date, and time of registration are stored. The storage is for the purpose of prosecuting crimes committed in the course of using our website (e.g. copyright infringement, placing links with prohibited content, etc.). In this respect, the storage of this data is required to secure the organization responsible for processing . A transfer of this data to third parties is generally not, unless there is a legal obligation to pass it on or its disclosure serves the purposes of the criminal or legal prosecution.
The anonymous data of the server log files are stored separately from all personally identifiable information provided by an affected person on the servers of our provider within the legal retention period.
Data entry on our website
You have the possibility to enter your personally identifiable information on our website as part of our forms. The personally identifiable information that is transmitted in this case is derived from the respective entry form used for the registration and contact and download forms. The personally identifiable information you enter will be collected and stored solely for the purpose described above (“Purpose of Data Collection”).
Some cookies contain what is known as a Cookie - ID. This is a unique identifier of the cookie. Websites and servers can be assigned to the individual internet browser in which the cookie was stored. Your Internet browser can thus be clearly (re)recognized.
By using cookies, we can provide users of this website with better service that would not be possible without the cookies.
Cookies allow the use of our online offering to be tracked. It can be seen which pages have been accessed or which pages are of particular interest. This allows us to constantly improve of our online offering.
You can block cookies from our website at any time by means of a corresponding setting in your internet browser and thus permanently prevent the setting of cookies. Furthermore, already existing cookies can be deleted via an internet browser or other software programs. This is possible in all common internet browsers. However, we would like to point out the following: If you deactivate cookies in your browser, not all functions of our website may be fully usable.
Such an internet browser setting would also prevent e.g. Google from setting a conversion cookie on the information technology system of the person concerned. In addition, a cookie already set by Google AdWords can be deleted at any time via your internet browser or other software programs.
You also have the option to opt out of Google’s interest-based advertising. To do this, you need to go towww.google.de/settings/ads
in each of the internet browsers you use to save the settings you want.
4.9.10 Third-party content on our website
Our online presence contains third-party content, such as e.g. Maps from Google Maps, Twitter feeds, YouTube integrations, product information, plugins, graphics from other websites, and links to other websites as well as specific plug-ins for our CMS system. If you take advantage of these offers, your IP address may be transmitted to the third party.
We endeavor only to include content from third party providers whose data protection level we have examined and found to be sufficiently implemented. However, we have no control over the third-party providers that may save your IP address and use it for analysis purposes. Likewise, we have no control over the location of the processed data.
Our websites use the analysis tool from 1&1 WebAnalytics, a web analysis service of 1&1 Internet AG. 1&1 WebAnalytics uses what are known as cookies. These are text files that are stored on your computer and that allow an analysis of your use of the website.
The information generated by the cookie about your use of this online presence (including your IP address) will be transmitted to and stored by 1&1 on servers in the United States. 1&1 AG uses this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. 1&1 may also transmit this information to third parties, if this is prescribed by law or if these third parties process this data on behalf of 1&1.
1&1 will never associate your IP address with other data from 1&1 in its possession. You may refuse the installation of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you declare your consent to have data recorded about you processed by 1&1 in the manner described above and for the purpose indicated.
) and downloading and installing the available browser plugin.
and at https://www.google.de/intl/de/policies/
Google AdWords and Google Conversion-Tracking
This website uses Google AdWords at times. AdWords is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”).
As part of Google AdWords, we use what is known as conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that the internet browser stores on the user’s computer. These cookies lose their validity after 30 days and are not used for personal identification of the users. If the user visits certain pages on this website and the cookie has not expired, we and Google may recognize that the user clicked on the ad and was redirected to this page.
Each Google AdWords customer receives a different cookie. The cookies cannot be tracked using the website of Adwords customers. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, advertisers do not obtain any information that can be used to identify users personally. If you do not want to participate in tracking, you can opt-out of this by simply disabling the Google Conversion Tracking cookie through your internet browser under User Preferences. After that, you will not be included in the conversion tracking statistics.
“Conversion Cookies” are stored on the basis of Art. 6 Para. 1 letter f of the GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.
This website uses the Google Maps API to visually display geographic information. When using Google Maps, Google also collects, processes, and uses data about the use of map features by visitors. For more information about Google's data processing, please see the Google Privacy Notice (https://policies.google.com/privacy?hl=de)
. There you can also change your personal privacy settings in the Privacy Center (https://support.google.com/accounts/answer/3024190)
Google Web Fonts
This site uses so-called web fonts, which are provided by Google, for the uniform display of fonts. The Google Fonts are installed locally. There is no connection to Google servers.
We use "Google reCAPTCHA" (hereinafter "reCAPTCHA") on this website. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.
The purpose of reCAPTCHA is to check whether the data input on this website (e.g. in a contact form) is done by a human being or by an automated program. For this purpose, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For analysis purposes, reCAPTCHA evaluates various information (e.g. IP address, time spent on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google.
The reCAPTCHA analyses run completely in the background. Website visitors are not notified that an analysis is taking place.
The storage and analysis of the data is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in protecting his web offers from abusive automated spying and from SPAM. If the appropriate consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a DSGVO; the consent can be revoked at any time.
We use the map service of OpenStreetMap (OSM). Provider is the Open-Street-Map Foundation (OSMF), 132 Maney Hill Road, Sutton Coldfield, West Midlands, B72 1JU, United Kingdom.
When you visit a Web site that includes OpenStreetMap, your IP address and other information about your behavior on that Web site will be forwarded to OSMF. OpenStreetMap may store cookies in your browser or use similar recognition technologies.
OpenStreetMap is used in the interest of an attractive presentation of our online offers and easy findability of the locations we have indicated on the website. This represents a legitimate interest in the sense of Art. 6 para. 1 lit. f DSGVO. If a corresponding consent has been requested (e.g. consent to the storage of cookies), the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a DSGVO; the consent can be revoked at any time.
We integrated YouTube components into our websites. YouTube is an internet video portal that allows video publishers to post video clips for free and other users to view, rate, and comment on them. YouTube allows the publication of all types of videos, which is why both complete film and television broadcasts, but also music videos, trailers, or user-made videos are available via the internet portal.
YouTube’s operating company is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, USA.
Each visit to one of the pages of this website operated by the controller and incorporating a YouTube component (YouTube video) automatically causes the internet browser on the data subject's information technology system to download a representation of the corresponding YouTube component from YouTube. More information about YouTube can be found at https://www.youtube.com/yt/about/de/
. As part of this technical process, YouTube and Google will be aware of which specific subpage of our site the person is visiting.
/, identifies the collection, processing, and use of personally identifiable information by YouTube and Google.
Making contact by email
Emails are forwarded and processed within the company, including the content, to the processing unit. Since the largest number of emails in terms of content in the sense of the tax code (AO) are subject to archiving, emails are archived according to legal requirements (up to 10 years) by us. For this purpose, a system is in use, which stores the email content. Since emails cannot be treated differently in terms of content, we explicitly point out that email applications and private emails can also be affected by permanent storage and archiving. Therefore we ask you to refrain from sending private email. Applications see “Applications and Applications Procedures.”
If you use the contact form on our website, or write directly to us by email, the data transmitted by you, as a rule, i.e. your email address, as well as your name, are stored on our email server and our CMS system for initial business contact and business purposes.
Making contact by email Live Chat
Our website uses the Live Chat Tool paldesk for direct contact.https://www.paldesk.com
and privacy police (https://www.paldesk.com/privacy-policy/)
Furthermore, the data will be transmitted to proadvise GmbH and processed and stored for the described purpose of establishing contact. If you do not wish the above-mentioned provider to receive your data, please use our contact form to contact us.
If you would like to receive our newsletter, we require your name, a valid email address, as well as information which allows us to verify that you are the owner of the email address provided and that you agree to receive this newsletter. We use this data to send the requested information. We provide you with information about our company and our offers with our newsletter.
The processing of the data entered when signing up for our newsletter is exclusively on the basis of your consent. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, just via the “unsubscribe” link in the newsletter. The data processed before we receive your request may still be legally processed.
The data provided when registering for the newsletter will be used to distribute the newsletter until such time as you cancel your subscription, when said data will be deleted. Data that was saved for other purposes about your person with us remain unaffected.
For marketing, sales, and analysis purposes (profiling) as well as for optimizing and personalizing our range of services to your individual needs, the following data can be collected when you receive the newsletter:
Audio and Video Conferencing
- Click rate
- Click behavior
- the operating system used by the system accessing,
- the browser types and versions used,
- an Internet Protocol Address (IP address),
- the date and time our newsletter is accessed (opening rate)
We use online conference tools for communication with our customers. The tools we use in detail are listed below. If you communicate with us by video or audio conference via the Internet, your personal data will be collected and processed by us and the provider of the respective conference tool.
The conference tools collect all data that you provide/use for the use of the tools (e-mail address and/or your telephone number). Furthermore, the conference tools process the duration of the conference, the start and end (time) of participation in the conference, the number of participants and other "contextual information" in connection with the communication process (metadata).
Furthermore, the provider of the tool processes all technical data required for handling online communication. This includes in particular IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or loudspeaker, and the type of connection.
If content is exchanged, uploaded or provided in any other way within the tool, it will also be stored on the servers of the tool providers. Such content includes, in particular, cloud recordings, chat/ instant messages, voicemail uploaded photos and videos, files, whiteboards and other information that is shared while using the Service.
Please note that we do not have full control over the data processing operations of the tools used. Our options are largely determined by the corporate policy of the respective provider. Further information on data processing by the conference tools can be found in the data protection declarations of the tools used, which we have listed below this text.
Purpose and legal basis
The conference tools are used to communicate with prospective or existing contractual partners or to offer certain services to our customers (Art. 6 para. 1 sentence 1 lit. b DSGVO). Furthermore, the use of the tools serves to generally simplify and accelerate communication with us or our company (legitimate interest in the sense of Art. 6 para. 1 lit. f DSGVO). Insofar as consent has been requested, the use of the tools in question shall be based on this consent; the consent may be revoked at any time with effect for the future.
The data collected directly by us via the video and conference tools will be deleted from our systems as soon as you request us to delete it, revoke your consent to storage or the purpose for which the data was stored no longer applies. Stored cookies remain on your end device until you delete them. Mandatory legal retention periods remain unaffected.
We have no influence on the storage period of your data, which is stored by the operators of the conference tools for their own purposes. Please contact the operators of the conference tools directly for details.
Used conference tools
We use the following conference tools:
Applications and application procedures
We collect and process the personally identifiable information of applicants for the purpose of processing the application procedure. The processing can also be done electronically. This is especially the case if as an applicant you submit suitable application documents by electronic means, for example via email.
During the application process, the data will be forwarded in-house to the relevant department responsible for the decision on your application. For this it may be necessary that your documents or parts of your documents must be copied. Our employees, who are involved in the application process, are specially trained and explicitly committed to confidentiality and are compelled not to copy your application.
In the application process, we also work together with external consultants to whom we forward your application documents. If we conclude a contract of employment with you, the transmitted data will be stored in our system for the purpose of the employment relationship in compliance with the legal regulations. If no employment contract is concluded with you, the application documents will be deleted three months after notification of the rejection decision or destroyed in a data-secure manner, if deletion does not oppose any other legitimate interests or if we have your consent to the storage of your application data. For example, this could constitute a burden of proof in proceedings under the General Equal Treatment Act (AGG) or similar.
proadvise GmbH observes the requirements of the EU GDPR (http://eur-lex.europa.eu/eli/reg/2016/679/oj
You have the right to:
Informing the person responsible about the personally identifiable information as well as rectification or deletion or limitation of the processing or a right to object to the processing and the right to data portability.
Please note that we may still need to contact you to provide you with important information about a contract, or provide important product safety communications as part of your support.
You may limit the information that you provide to us. You may also limit the communications that you receive from us.
Right of objection
You may at any time object to the future processing of your data in accordance with Art. 21 of the GDPR. The objection in particular may be made against processing for direct marketing purposes.
Your right to rescind your online order
You have the right to revoke granted consent in acc. with Art. 7 (3) of the GDPR with effect for the future.
We will only process and store your personally identifiable information for the period necessary to achieve the purpose of the storage or as required by law or government.
If the purpose of the processing ceases or if a storage period prescribed by law expires, the personally identifiable information is routinely and blocked or deleted in accordance with the statutory provisions. This will be the case after ten years at the latest.
If the changes materially affect the use or disclosure of the personally identifiable information we collect about you, we may also send you a personal notification.